Return & Refund Policy for Kiormart.pk

At Kiormart.pk, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully.

1. Return Eligibility You may request a return or exchange under the following conditions:

• The item was received in damaged, defective, or incorrect condition.

• You notify us within 7 days of receiving the product.

• The item is unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items The following items are not eligible for return:

• Products that have been used or damaged due to misuse.

• Items without original packaging or missing accessories.

• Personal care products, undergarments, or hygiene-sensitive items.

• Sale or discounted items (unless defective).

3. Return Process To initiate a return:

• Email us at kiormartofficial@gmail.com with your order number, reason for return, and supporting photos (if applicable).

• Our team will review your request and respond with instructions.

• Once approved, return the item to the provided address using a reliable courier service.

4. Refunds

• After we receive and inspect the returned item, we will notify you about the refund status.

• If approved, the refund will be processed via the original payment method or as store credit.

• Refunds may take 5-7 business days to reflect, depending on your payment provider.

5. Exchange Policy

• We offer exchanges for size or color issues, subject to stock availability.

• You may need to bear the shipping costs for exchange requests unless the error was on our part.

6. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

• Original shipping charges (if any) are non-refundable.